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My flash doesn’t turn on during the scan on my Samsung Axx phone

Danna Villamil avatar
Written by Danna Villamil
Updated over 2 weeks ago

On some devices, the flash may not turn on during the scan. This is a known issue where another app running in background is using the camera and preventing the flash from turning on.

Affected devices:

If you have one of the following devices you may be affected by this issue.

Samsung A12, A13, A15, A16, A22.

  • Fix #1:

    Restart the phone.

  • Fix #2:

    Close the other apps that use the camera (social media apps, camera…).

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