Here’s a list of the devices that have been identified as not compatible with ScanAssist. Patients that are using devices not compatible with ScanAssist will automatically fallback to V1 (old scan process). Last update: May 31st 2024.
For a patient to make sure their phone is not compatible with ScanAssist, they can go to their profile > Scan settings > ScanBox pro. If they see the blue banner and the toggle is disabled, it means it's not supporting ScanAssist.
Please note that this is not an exhaustive list.
OS requirements
The minimum OS requirements for downloading app: iOS 13 and Android 8
The minimum OS requirements for ScanAssist: iOS 13 and Android 10
Platform | OS | Phone model | App downloading | ScanAssist |
iOS | <iOS 13 | iPhone 5S/iPhone 6/iPhone 6 Plus | No | No |
iOS | iOS 13+ | iPhone X/iPhone 8/iPhone 8 Plus/iPhone 7/iPhone 7 Plus/iPhone 6s/iPhone 6S Plus/iPhone SE 1st Gen* | Yes | No |
iOS | iOS 13+ | iPhone XS/iPhone XR/iPhone 11/iPhone SE 2nd Gen/iPhone 12/iPhone 13/iPhone SE 3rd Gen/iPhone 14/iPhone 15/iPhone 16 | Yes | Yes |
Android | Android 8 (sdk26) & 9 (sdk28) | - | Yes | No |
Android | Android 10+ (sdk29) | List of non compatible devices available here. | Yes | Yes |