If you are experiencing flash problems when taking your scan, follow these quick troubleshooting steps to resolve them before contacting support:
Cool Down Your Phone
If the device feels hot, let it cool down before using it again.
Check Battery Level
Charge the phone if the battery is below 25%.
Restart the App
Close and reopen the app to fix temporary glitches.
If Problems Persist
Ensure the app and phone software are up to date.
Test the flash in other apps.
Still having issues? Contact your local customer experience team.