There are two potential types of error messages you may see when navigating the Dashboard. You can identify which type of error has occurred by looking at the error code, which is often a three-digit number beginning with either 4 or 5 (e.g. 404, 503).

Error messages beginning with 4 indicate that there is an error on the user’s side.

This means either that you have entered a URL that does not exist, or the you do not have the correct access to view the page (for example, if you are trying to view the profile of a patient that belongs to another doctor). If you receive this error, please double check that the URL is typed in correctly and you are logged in to your DentalMonitoring account.

Error messages beginning with 5 means the error originates from the server.

An example of this would be in the case where there is an update in progress, but it can also happen when there is a bug or an instability in the system. If it is the case, please note there is an alert system in place, which informs the DentalMonitoring team - meaning they are usually aware of the issue when you come across it.

However if such error prevents you from going ahead, you can contact your local support team.