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How to Resolve a Jumpy Screen Experience with ScanAssist - VIDEO
How to Resolve a Jumpy Screen Experience with ScanAssist - VIDEO

This help center article includes a video guide to fix jumpy screens in ScanAssist. Learn tips to improve your scanning experience.

DentalMonitoring Team avatar
Written by DentalMonitoring Team
Updated over a week ago

Step-by-Step Guide

Having trouble with validating targets during the "teeth slightly open scan steps"? Follow these steps to resolve the issue:

  1. Ensure Visual Aid is On

    • Before starting your scan, make sure the visual aid feature is enabled. This tool helps to identify areas that need adjustment.

  2. Check the Patient’s Mouth Position

    • If the patient's mouth is open too wide, not all teeth may be fully visible through the tube. This can cause the screen to be jumpy making targets appear but be very difficult to validate.

  3. Adjust the Patient’s Mouth Position

    • Ask the patient to bring their teeth closer together. Adjust the position until all teeth are visible through the tube at the same time. This will help in capturing a complete and accurate scan.

Video Guide

For a visual demonstration of these steps, watch the video below. The video provides a clear, step-by-step walkthrough on how to overcome difficulties with validating targets during the "teeth slightly open scan step" using ScanAssist. By following the tips and techniques shown, you can improve your scanning accuracy and efficiency.

By following these simple steps and utilizing the visual aid feature, you can ensure all teeth are visible and properly scanned. If you continue to experience issues, please reach out to our support team for further assistance.

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