Note: the LED Adapter is different from the classic adapter. For the phones that need a Classic Adapter, see the Classic adapter requirement table here.

Some phone models aren’t compatible with the ScanBox Pro because the camera and flash are positioned too far apart. This results in insufficient lighting inside the mouth, making it difficult to capture a proper scan.

The LED Adapter solves this by providing built-in LED lighting that evenly illuminates the mouth during scanning. This ensures consistent, high-quality scans regardless of the phone your patient uses.

The result is a simple, streamlined workflow: one ScanBox Pro for all patients, with an LED adapter only when required.

You will receive free LED Adapters when ordering ScanBoxpro packages (starting at packs of 48). You can also order additional LED Adapters, via the shop.

When downloading the app, it will analyze the device and let the patient know whether an adapter is needed, and which one:

Patient is informed of the need for LED adapter at several steps of the scan:

The DM app must be activated on the scanning phone – monitoring does not need to be started for the app to be able to detect the phone type.

LED Experience must be on and patients must have selected ScanBoxpro.

If patient has selected ScanBox Classic in their settings, they won’t see the LED Experience – even if their phone is impacted. Incorrect settings (LED Experience OFF or Classic ScanBox) will prevent the adapter option and notifications from appearing.

Office staff must walk patients through this.

Adapter messages/links appear only if LED / 3D Experience is ON and ScanBox Pro is selected. If a patient restarts/changes phones and loses the link, reconfirm app activation and scan settings.

Yes, there will be a checkbox on the Info tab on the patient card, showing whether the patient is equipped with an LED adapter or not.

Patient's must have the DM app downloaded - the monitoring doesn’t need to be started for us to detect the need for an LED Adapter. However, the LED Adapter experience must be activated.

Here's the detailed workflow to activate the patient shop for your patients so they can place their own LED Adapter order.

If a patient has disabled the user experience, he will not be able to order one or request one from his doctor. He will also not be able to benefit from optimal settings and dedicated LED Adapter support during their scan.

To reactivate the LED Adapter experience, the patient must go to his profile page and click on “LED ADAPTER EXPERIENCE” on the scan settings section.

All that remains is to reactivate the experience by checking the option at the bottom of the page.

The indicator light shows the battery status:

If your patients have any questions or need more details, here's an article you can share with them with more information.