According to the phone model, you will need to place the DM ScanBox teardrop on a specific scale to ensure the best scan quality possible.
Here are the recommended placements according to the Samsung phone model in use:
Samsung Z flip 5:
Samsung Z fold 3:
The Samsung Z fold 3 is not compatible with the DM ScanBox.
When using this phone, we recommend switching to "Cheek Retractor only" in the DM App's scan settings.
Samsung Galaxy S21 Ultra:
Samsung Galaxy S21 Plus:
Samsung Galaxy S21:
Samsung Galaxy S20 Plus:
Samsung Galaxy S10 Plus:
Samsung Galaxy S9 Plus:
Samsung Galaxy S9:
Samsung Galaxy S8 Plus:
Samsung Galaxy S8:
Samsung Galaxy S7:
Samsung Galaxy S6 Edge:
Samsung Galaxy Note 20:
Samsung Galaxy Note 10 Plus:
Samsung Galaxy Note 9:
Samsung Galaxy Note 8:
Samsung Galaxy J6 plus:
Samsung Galaxy J4 plus:
Samsung Galaxy J2 Core:
Samsung Galaxy A51:
Samsung Galaxy A50:
Samsung Galaxy A40:
Samsung Galaxy A30:
Samsung Galaxy A10:
Samsung Galaxy A9:
As the Samsung Galaxy A9 camera and flash are in a specific position, compared to more standard phones, you will have to position the phone slightly differently in order to fit both of them in the DM ScanBox opening. The phone will have to slightly stick out from the initial position (see picture below) to ensure the best scan possible.
Samsung Galaxy A5:
