What are Quick replies?
Quick replies are a library of pre-saved messages that can be used directly in your direct communication with your patients, for a more efficient and controlled way to communicate with them on a daily basis.
The quick replies library is available under Configuration > Quick Replies.
How to use Quick replies?
There are two ways you can use quick replies:
Save past messages as quick replies
In the communications panel, hovering over past messages you sent will display the "save as a new quick reply" button.
Upon clicking, a pop-up will appear, allowing to save your quick reply and add a title, modify/customize the content, and save.
Your quick reply is ready to use!
You can now use your quick reply in the communication panel, when clicking on "use a quick reply":
The quick reply will populate in the communication panel. You can change anything in the text if you wish to, and send it!
You can also use quick replies when using the "draw in picture" functionality, and send it immediately or later on.
Create quick replies from scratch
Under Configuration > Quick replies, you can also create new quick replies from scratch.
As you move forward, you will still be able to edit, duplicate, or delete your quick replies!