We've introduced the LED adapter to the Shop tab for pre-order.

To further improve your experience with SmartSTL, we have also implemented a new version of the SmartSTL Order Form. It now consists of a 3-4 step workflow including:

Please note that the ordering workflows through partner platforms remain unchanged.

We've released new version of the app for both iOS and Android (7.38.0). This version includes new ways for your patients to share their feedback.

These will help us to continuously improve the patient experience and support you in their treatment monitoring journey.

Additionally, we've fixed a luminosity bug on some Android devices that allows ScanAssist to be compatible with all Android users scanning with the ScanBox pro.

A new update has been released with performance improvements and bug fixes:

We've also added new team instructions for archwire and cuspid goals.

A technical update has been done to fix bugs and boost performance.

You can now discard notifications about missing or rejected STLs from the notification centre using the Marked as reviewed button.

Additionally, you can now use the Archwire passivity goal with hybrid treatments to keep track of key milestones throughout your patient's journey.

Other improvements include: when assigning a task to a team member you will no longer see the notification at the top of the screen, updated manufacturer options under SmartSTL, AIDA is now activated by default in all dashboards.

We have also fixed a bug in the week count for an achieved goal.

A new version of the app for iOS has been released (7.36.1). This new version has been release to target overexposure issues in scans taken using the iPhone 16 Pro and 16 Pro Max.

We've made key updates to the Goals panel in the patient card and the goal-setting feature in protocols.
If you're using the new monitoring experience, you can now set personalized, dedicated goals for direct tracking of your target measurements.
​Note: Custom goals must be activated within the protocols to be available.

We have also integrated with some 3Shape and Medit to allow you to import STL files directly from the Intraoral scanner.

Other updates include:

We have introduced AIDA (Artificial Intelligence Discussion Assistant) to help you write patient messages faster, while keeping them professional, clear, and personalized. AIDA is available directly in the communication panel on the patient card.

We have added additional team and patient instructions that support the best practice protocols.

If you are using the new monitoring experience, you will now find a dedicated section in the Insights tab that shows the number of patients being monitored with this feature.

Additionally, for practices working with consultants, we have introduced the option to request a dedicated consultant role, allowing them to access your Insights dashboard for better support and collaboration.

We have added new team and patient instructions to the library to support best practice protocols. These new instructions help staff and patients to have clear, up-to-date guidance, improving overall workflow when implementing new protocols.

To improve clarity in notification handling, we have introduced a dedicated Silent notifications section in the patient card. Now, silent notifications will be separated from info notifications, making it easier to distinguish between the two. This change helps you quickly identify the priority of each notification and prevents unnecessary alerts from appearing in the wrong section.

We’ve introduced Redacted Mode, allowing you to automatically hide sensitive patient information when activated. Redacted mode is off by default but can be enabled in the My Account tab.

We have fixed an issue that caused inconsistent data in observations when both a notification and its corresponding “still present” notification were selected in the protocol, and the exclude teeth feature was applied to one of them. This inconsistency led to the “still present” notification to be triggered if it was picked up in the excluded teeth. This bug has been resolved to ensure accuracy and consistency.

Additionally, we have added ClearX and DPEARL to the list of supported brands.

We’ve enhanced the welcome email and app login experience to make account access smoother. The welcome email now highlights the set password option more clearly. Patients clicking the login link will still be logged in automatically, while those setting up a password on a mobile device without the app will be redirected to the App Store or Google Play Store.

The app login screen has been updated with a new option to request a login link, helping patients who can’t find their original email or need a new link. We’ve also streamlined the set/reset password flow, allowing patients to update their password either from the welcome email or via the “Forgot Password” option in the app.

Finally, the in-app FAQ has been revamped and updated, to ensure your patients have the most relevant information at their fingertips.

If you're using the new monitoring experience, we've added new buttons to enhance your workflow, providing additional capabilities and a smoother experience.

Additionally, the maximum aligner number has been increased to 200, giving you greater flexibility when monitoring specific brands. We’ve also updated the Shop tab by removing certain products to streamline the interface.

Finally, this update includes fixes to address bugs in the patient card, ensuring a more reliable and efficient experience.

We’ve introduced several updates to improve the Insights section in your DentalMonitoring platform.

Finally, you now have the ability to gain a comprehensive overview of data across all your practices in one place for improved visibility and control.

We have released the new version for iOS users (7.35.0) with technical updates and bug fixes.

We have released a new version for Android users (7.35.0) with multiple technical updates that will improve the user experience and target bugs. Some of the updates include:

Following your feedback, we have released a fix that allows you to see the aligners-in scan pictures first by default when you open a patient card, regardless of your patient's scan sequence.

A hotfix has been release to target bugs and improve performance. This fix targets the issue of patient/legal guardian login links being too long. This update also targets the issue of not being able to save Quickreplies from any message in the communication panel.

To continue improving your experience with DentalMonitoring, we have implemented some changes to our dashboard, starting with a modernized visual display throughout all our platform.

We have also implemented changes in the patient card to provide you with the best information in one glance. These changes include:

A new condensed and improved patient timeline displaying even more information:

A more intuitive scan navigation:

For 3D Monitoring we have implemented changes to improve the layout and accuracy. You will now have:

Additionally, to increase the account security and data protection for all our users we have implemented the option to add 2-factor authentication to your account, thus adding an extra layer of security if you wish to. You can activate this option from the “My account” page in your dashboard.

A technical update has been done to fix bugs and boost performance.

We have released a fix to target a bug that caused some graphs in the Practice Management section to be empty by default.

We have added new products to our shop including:

To help you easily access your Insights data we have made some changes in the Insights tab.

We have also made technical upgrades to provide you with even more accuracy in the data displayed.

We have made some technical updates to improve translations in German and to enhance the overall performance of the dashboard.

To ensure patients using an adapter have an optimal experience and take high quality scans, we have updated the Adapter Missing screen to help the patient to select if they are using an adapter or not.

In addition, the DentalMonitoring AI will detect if the patient is indeed using an adapter or not and will select the appropriate camera adjustments to capture clear scans.

We have made a technical update to improve performance.

To support the quality of your patients' scans for certain Apple phone models, have launched the DentalMonitoring adapter. You will now see a checkbox in the Info tab on the patient card indicating when a patient needs to be provided an adapter.

Additionally, your patients and their guardians will now be redirected to a dedicated page when they click on the links in the Welcome and Reset password emails.

We have also made some technical fixes to improve translations and fix bugs.

We have release a new version of the app for iOS users only. Patients will now have to define their scan settings before taking their first scan instead of doing it during the app onboarding.

For the Practice app we have made fixes in the patient list to ease the display and search of patients.

We have made a technical update to our app for iOS users.

For the practice app: this update contains improvements to your experience accessing and browsing patient lists.

For the patient app: this update targets a bug that affected the patient's scan version in their set up.

We have released a technical update to improve ScanAssist for your patients. This update is for Android users only.

In our efforts for supporting the patient experience we have released a series of improvements for ScanAssist. These improvements include:

We have released a fix to improve your patients' experience when using the app.

We have updated translations in Japanese and Slovak. We have also implemented other fixes to ameliorate your dashboard experience.

We have released a technical update to improve your overall experience.

Following your feedback, we have added new appliance brands to our platform under the Quickstarts menu.

We have also updated translations in Japanese.

We are pleased to announce that even more web dashboard functionalities have been added to our Practice App. Thanks to these additions you’ll have more flexibility and have increased reactivity, by being able to monitor patients from anywhere at any time. With the latest update you will now be able to:

We have released a new version of Insights, with new and improved sections, easier navigation and greater visibility over your practice’s workflows. These updates include:

There has been a technical update on our platform to enforce security for our partners.

We have made some updates to translations and made some technical improvements on the dashboard.

We have also fixed issues related to file uploading when placing Smart STL orders.

We have released a fix to improve internal processes and help us deliver catalog services more timely.

You will now see an "Error processing the case." text when an STL case order has been place but it has not been fully submitted or it cannot be processed. You can contact the DentalMonitoring support team to resolve the issue.

We have also made an interface fix to ameliorate your overall experience.

Following your feedback, we have released a fix to ameliorate your patient's experience and increase internal proficiency.

A technical fix has been released to allow you to select the manufacturer associated with your practice and to help provide you with a more optimal service.

For technical purposes, we have limited the amount of characters allowed in the Shipping Street Address and in the Billing Street Address fields on the practice creation section to 150 characters.

We have also implemented fixes for bugs present in the payment page to improve your experience.

We’ve made improvements to ScanAssist that will enhance your patient’s experience. These improvements include:

We have released a new version to increase dashboard performance (especially patient list display) and enhance your experience.

Following your feedback we have made an update to optimize performance and enhance your overall experience.

Following our efforts to enhance the DM Club section on Insights, you will now receive a congratulations pop-up when you upgrade your DM Club level.

This update also includes bug fixes to improve your experience.

We have introduced an automated clinical profiling tool to further help you triaging and selecting the cases you want to treat, saving you time and effort. This tool is fully customizable to your practice’s needs, so you have total control over it.

With this clinical profiling tool you can:

⚠️ Please note: The outputs of the scoring are indicative only; they are used for triage of leads and are not treatment assertions.

A new version on Android (version 7.26.1) has been released with technical optimizations in order to support additional devices later on and to target bugs.

A new version on iOS (version 7.26.1) has been released to improve the patient experience and target bugs.

We have made some improvements to target bugs and ameliorate your overall experience.

We have renamed the Leads tab as the Engage tab as we have moved it next to the Insights tab.

We have also renamed the Support tab to Contact. You can use this tab to directly send a message to our Customer Support team.

To keep providing you and your practice with the best solutions adaptable to suit the evolution of aligner wear (regardless of the brand), we have added a new option to monitor you patients that are using a dual aligner solution. A new notification called “days after GO” has been added to the protocols. By activating this notification you can notify your patient to switch aligners between each set.

For example, if a patient needs to switch to the second aligner of the set 7 days after wearing the first one, you can set up a notification to be sent 7 days after Go to remind them.

Please note: this notification can only be configured at a protocol level, not at a patient level and it is not compatible with Adaptive scan interval.

You and your staff members are now prompted to provide their electronic signatures, affirming their acknowledgment and understanding of the IFU “Instructions for use” before accessing the system.

We are happy to announce the relaunch of our revamped DM Club! Our recognition program designed to reward our customers’ commitment using DentalMonitoring. Some of the changes for this year include:

Our latest DM app version includes several UX improvements to enhance the overall experience for both you and your patients. With this update we have clarified and shortened the instructions on the bite step, making it easier for patients to understand and follow.

We have also reduced the sensitivity on mouth opening by improving the 3D model to mimic the patient’s real mouth opening. After a few seconds of detecting that the patient is struggling to achieve the expected slight mouth opening, the app becomes less strict to avoid preventing the patient from scanning.

Additionally, we have updated the UX to start the scan, to ease the scanning process. To further improve your patients’ experience, we have included a visual guide that shows patients the movement expected for each step, reducing confusion and increasing patient confidence.

Lastly:

We have made some updates to our dashboard based on your feedback.

This means you can:

Please note newly created patients will have the “aligner-in first” scan order by default.

2. A new Academy tab has been added to your dashboard, here you will find a wide range of educational content to help you master DentalMonitoring and increase your practice efficiency.

We have also implemented some technical fixes to target bugs and improve the system's performance.

We have prepared the DentalMonitoring dashboard release that is expected mid-December. This update will allow, once released, to display a message before a patient takes a scan if the scan sequence has changed since their last scan:

This version contains bug fixes as well as other improvements:

​Please note: ScanAssist is in progressive rollout, taking place until beginning of 2024 and available for newly created patients only.

This update will provide you with a clear understanding of who performed each action.

These changes will help save time, especially when it comes to tracking down specific details about patient treatment and history.

We are excited to announce a new update for our app that aims to improve the management of malocclusions, particularly open bite and deep bite.

With this update, the ScanAssist technology will continuously track the patient's minimum aperture, using it as the "close" reference if they can't fully bite down. If they're opening more than this, they will be asked to bring their teeth together. Moreover, after 8 seconds of struggling with the expected mouth opening, the app will stop asking the patient to bite and will let them validate the targets.

We have also reduced the sensitivity on mouth opening by improving the 3D model to mimic the patient's real mouth opening. This will help patients when they are struggling to achieve the expected slight mouth opening.

Lastly, patients now have to redo the occlusal step if the app is closed before the scan review screen.

We have implemented a few changes in your dashboard:

Finally, we have made several technical improvements to the dashboard, targeting bugs and enhancing the overall performance. We hope these updates will improve your experience and make your workflow smoother.

Following your feedback we have made more improvements to ScanAssist. These improvements aim to enhance your patients’ scanning experience and ease the patient onboarding process.

To help comprehend the information displayed on your Insights’ highlights, we have released root causes. This feature gives suggestions regarding the most frequent reasons behind the notifications that are displayed on your Highlights.

For specific Highlights related to braces, you will be able to see the most frequent reasons explaining why these notifications are triggered.

Other updates have been put in place to target bugs and improve your Insights experience.

To further develop your monitoring options, we have added a new appliance model in the DM dashboard. You can now find the “progressive aligners” option in the Quickstarts.

We have made some improvements to target bugs and ameliorate your overall experience.

We have made some technical fixes for Android users to improve your patient’s experience and target bugs. Your patients will now be able to continue their scan after the phone has been locked.

A new version of the app has been released for iOS users. This version includes a fix for patients using iPhone 15 that had blurry scans. With the new update the lens used to take the scans has changed.

We have added Damon Ultima as a new appliance brand, you can now find it in the appliance drop down menu of the Quickstarts.

Other fixes have been made to target bugs.

Please note: once a file has been uploaded it cannot be deleted.

Please note: if the mime type has been manually modified it will not be accepted by our system.

3. To avoid inconsistencies in the scan report, the patient instruction “positive notification for braces” will not be sent if the patient has any other messages triggered by the scan (ex. oral hygiene).

4. We have made some changes to improve your patient’s experience with DentalMonitoring:

5. We have added new appliance brands to our platform

To facilitate the understanding of the data provided by Insights:

We have made some fixes to target bugs and improve the performance of the dashboard.

A new version of the app has been released for Android users. In this new version (7.19.4) we have fixed a bug that affected the weight of the photos taken on some Samsung devices (A5, A52, A70, A72, S7, S22 and S22+) which caused technical errors and increased the upload time of the scans. With this version we have also updated the camera library version.

A new version of the app has been released for iOS users. In this new version (7.19.1) we have included a fix to target issues that caused some doctors to be logged out from the app.

A new version of the app has been released for Android users. This new version (7.19.3) includes a fix to target issues of the screen turning black during the scanning process for some devices (Xperia 10 III).

As per your feedback, we have added the possibility to change your patients’ scan interval down to 3 days. This allows you to tailor your patients’ monitoring even more!

We have also implemented other fixes to target bugs and ameliorate your experience.

We have released a fix for Android users to target storage issues. The newest app version is 7.19.2.

More fixes and improvements to the new scan process have been added to enhance your patient’s experience. These fixes include:

We are continuing to roll out ScanAssist, the new AI-guided scanning experience for your patients, progressively. If you wish to know more about ScanAssist, please check the dedicated article.

Please note: This progressive rollout will take place from June to October 2023 and is available for newly created patients only.

Other fixes have been done to target bugs and improve your overall experience.

2. Auxiliaries handling Selector: you can specify whether or not you want to keep Buttons and Attachments on your SmartSTL.

3. Special Instructions: You have the option to add any special requests for the DM team regarding your order.

To learn more about Smart STL, please read the dedicated article

If you want to obtain ScanAssist contact one of our customer success specialist

ScanAssist is now available for Android users. The minimum OS versions supported by ScanAssist are iOS 13 for iOS and SDK 26 for Android. Refer to 2023-06-12 release notes for more information or read the dedicated article to learn more about ScanAssist.

Please note: This new feature is being rolled out progressively from June to October 2023 and is available for newly created patients only.

Following your feedback, other fixes have been made to improve your patients' overall ScanAssist experience:

After receiving the feedback of ScanAssist from DM ambassadors, we have released some fixes to target bugs and to improve the experience for both you and your patients.

2. You can now select the top 5 appliance brands you want to display on your Insights tab. To do so you can either:

The changes will be visible in your dashboard in up to 72 hours.

Other updates have been made to fix bugs and improve your experience.

We have made several updates to facilitate the management of the DentalMonitoring dashboard:

Other technical updates have been made to fix bugs and improve your overall experience.

We have introduced ScanAssist to the Patient app. ScanAssist is a new AI powered way for patients to take their scans. The new ScanAssist:

Please note: This new feature will be rolled out progressively from June to October 2023 and is available for new created patients only. It is only available for iOS users so far.

The minimum iOS version supported by the DM app is iOS 13.

DM Engage is our online assessment software that uses AI to help you analyze a person’s oral health and discern their interest in treatment before setting an in-person appointment. With this integration you can easily turn a potential patient (lead) into a monitoring patient with DentalMonitoring.

With the integration of DM Engage, you are able to:

2. There has been a technical update on our platform to enforce security.

3. Now you can manage all your tasks in one place, the new Notification Center allows you to:

To help you better follow your data and its evolution, we have introduced the ability to track a highlight. This will enable you to overview the changes of a determined highlight overtime on a dedicated section to reduce the time and effort in analyzing your insights.

We have created different regional DentalMonitoring platforms to guarantee higher performance and ensure better communication and efficiency using local data hosting. This update will not affect any of the dashboard functionalities.

Please note: the patient app will remain unchanged.

We have made technical fixes to improve your experience using the practice app. This includes fixes on unexpected logouts from the app and other bugs.

We have made technical improvements to target crashes of the app during the scan taking process.

We have set up new data rules for the Highlights section of DM Insights to provide you the most relevant data for your practice.. Your data will be displayed prioritizing specific characteristics to better help you identify specific trends on your practice or protocols and act on them. These display rules can be customized if needed.

We have introduced an easier way to access data that is specifically relevant to you, to help better identify potential improvement opportunities in your practice.

In the new Highlights tab you will see automated Insights provided by the system for 3 different Insights categories:

Please note ⚠️ taking the scan for your patient will shift the patient’s next scan due date depending on the scan frequency set up.

DISCLAIMER: This feature is only available for doctors set up as private practice for now.

⚠️This feature is only available for aligner patients with Dynamic Aligner Change enabled.

If you are subscribed to Insights, you'll have access to a new section in your Insights tab: the Workflow section, which displays a range of high-level metrics related to your practice workflow using DentalMonitoring.

Some additional improvements have also been made to the details pop-up of the clinical section.

Following your feedback and to enhance the patient’s in-app experience, we have introduced gamification.

Gamification is designed for patients in all types of treatments as it includes a variety of events triggered from treatment progress to scan compliance.

Gamification helps to:

Please note: Your patients have the option to turn these features on or off depending on their personal preferences.

DISCLAIMER: This feature is only available for doctors set up as private practice for now.

We have improved your Lead engagement data:

2. You can also filter all your notifications on groups and subgroups for quick access to the information of your interest

By using the Smart STL technology you can:

2. The patient card timeline displays all the scans including if there are several monitorings for a given patient (so the timeline will display from the very first scan to the last).
​

DISCLAIMER: This feature is only available for doctors set up as private practice for now.

Insights will help you to refine your practice clinical workflow, make data-informed choices on appliances and even compare your performance to other practices’!

You can find this section as a new tab in your dashboard.

There are two version of Insights:

2. We have introduced the ‘Mark all as reviewed’ button in your notification center. You can select multiple notifications at once and mark them as reviewed in just one click.

This will save you more time when reviewing your notifications and make your practice more efficient.

This feature is available for:

This feature can also be used with priority filters, you can filter your notifications by priority and then mark these as reviewed (eg. mark all "info" notifications as reviewed).

iPhone 14 and ScanBox pro: we switched the camera used during the scan to avoid blurry pictures.
​

2. Following your feedback, we have added occlusal scans without appliances to the scan process for all your new monitorings. This means:

3. Message variable {firstname} is replaced by {patient_firstname} to automatically insert your patient’s first name into a group message (only the variable name changes).

The Additional scan button has been moved under the Profile section

Your monitored patients keep their current settings - this workflow only applies to new patients.

When starting to monitor a new patient, you will now be prompted to enter the Scan frequency for a given patient, and set Excluded teeth if necessary:

2. You can now view and edit the Scan frequency and Excluded teeth directly from the patient card, in the Monitoring information panel, at any moment.
​
​The Scan frequency and Excluded teeth information for your existing patients has been automatically transferred to their patient card - no further action is required.
​

Here is how Scan frequency and Excluded teeth are now displayed in the patient card:

You can find all detailed information on this topic in the Scan Frequency and Excluded Teeth article.
​

2. We have improved default patient instructions in Spanish.

Patients with removable appliances will now be prompted to insert their appliance when taking their scan on the Patient App.
​

Please note:

2. We have added a training scan functionality in the Practice App to help patients through their onboarding process:

Please note:

2. We have made changes in order to lighten the iOS version of the Patient App: from now on, audio/video assets (tutorial videos...) will only be downloaded in the patient's phone language (as opposed to all supported languages before) upon the first app opening.

This has been done in order to lighten the app and reduce possible storage issues on patients' phones.

Please note you will still be able to find all patient notifications on their patient card, in the "history" tab.

Please note the patient experience remains unchanged: patients will still receive all their instructions (GO/NO-GO/GO-BACK) on their Patient App!

2. We have added PL, SV, ZH_tw translations to the Video Message feature on the dashboard.
​

2. Other updates

2. 3 VPS Monitoring have been added to the shop (with a hardware package of 48, 96, and 240 ScanBox pro).
​

3. New languages are now available on the dashboard: Finnish, Swedish, and Slovak.
​

4. Other updates:

With the Practice App, you can now access your dashboard's main features directly from a mobile device, for easier day-to-day management, whenever and wherever you need it.

The Practice App is now downloadable directly from your App Store or Google Play Store, and accessible using your usual credentials!

This additional tool, coupled with your dashboard, will allow you to:

You can also activate push notifications, to be alerted of any messages or notifications!

The refund policy is now available in FR, ES, IT, and DE (in addition to EN).
​

Following the feedback received these past weeks regarding our goals feature, we came up with important updates to your dashboard:

2. We have added 2 new filters to the monitored patients list, to help you triage your patients more easily and see at a glance which of your patients have or do no have goals assigned., and even triage using goal status!
​

a. “Goal type” - you can now filter patients by the type of goals they’ve been assigned

b. “Goal status” - you can now filter patients by the status of their goals!

3. When reviewing an order on the shop, we have added the shipping address to the billing address.

We are simplifying our offer with a unique Virtual Practice Setup (previously Virtual Practice Setup Monitoring) in the DentalMonitoring shop of the dashboard.

In order to simplify and unify the patient experience, we have made an update on rejected scans: patients will always have to retake the full scan whether they failed one or several steps of their scan.
​
In addition and in order to make the scan process even smoother, all patients will always see the "retake scan" button and rejections reasons will always be displayed when a scan is rejected.

​

We have changed the wording of "GO", "NO-GO" and "aligner set finished" actions in the history tab of the patient card to give more details regarding where patients are in their treatment as well as how they are doing in their journey.

We have changed the default camera to be used while scanning with an iPhone 13 Pro or iPhone 13 Pro Max. This has been done to ensure the in order to ensure the scans' quality is the best possible.

With the release of ScanBox pro we have made the following changes on the dashboard:

The patient app adapts to the ScanBox pro release: patients will also have the ability to choose the ScanBox pro among their scanning options, either during the in-app onboarding or before taking their scan, in the pre-scan checklist. They will thus have three options in total:

The default scan reminder notification for patients will be changed from 7PM to 7AM. This applies to new patients only.

In order to provide you with more support and help you navigate your dashboard on a daily basis, we have created a dedicated DentalMonitoring FAQ.

You can find it at any moment using the "Help" tab of your dashboard > "DentalMonitoring Help Center". This will open the Help Center, where you will find the "FAQ & Support" section.

In order to simplify your workflow and enable you to take action, where the information is and to improve your user experience, we have released the following updates on the patient card today.

Based on your feedback, the following updates have been released today, improving your patients’ experience:

"Aligners remaining" is an observation that will trigger when the patient has a certain number of aligners remaining in their set.

For example, if "0 aligner remains" is enabled, it will trigger patient messages and/or team instructions once the patient finished wearing their last aligner, and receives a "GO" message, after scanning.

You can request an additional scan from a patient outside of their regular scan schedule. This scan will not be treated by the patient's protocol (ie. will not trigger any protocol messages, GO/NOGOs, etc) and will not reset the patient's scan schedule.

As there is no automated analysis, you will need to review these scans manually: They will appear under the tab 'Additional Scans' in your Notifications tab.

To request an additional scan, go to New Action > Ask patient for an additional Scan

Patients can choose to send their doctor an additional scan outside of their regular scan schedule from their patient app (eg. in case they are experiencing discomfort).

You can send direct messages to multiple patients at once from your dashboard, using the new 'send group message' feature in your inbox.

Once you write your message, you will be able to filter for patients by protocol, monitoring, treatment type, phase, practice, compliance or language, and then choose which patients you want to receive your message.

Confirm that you would like to send the message to the selected patients and click send.

Your patients will receive the message on their DM app.

To do this, go to new actions > send message to patient (or new actions > send instruction to team). Type the message that you wish to send to and tick 'Schedule at specific time'. Choose the date and time you wish the message to be sent and click 'ok' (please note that this is based on the settings of your browser).

You can find all of the messages scheduled for a patient under their patient card, under the tab Scheduled Actions. You can edit these scheduled messages at any time before they are sent.

This feature can be used to send appointment reminders to the patient, call the patient in for a new set of aligners, or simply send them a nice message on special events such as birthdays.

When receiving a direct patient message on the notification center inbox, you can click to view the entire conversation history with the patient.

You will be able to see all exchanges made with the patient, including messages sent with annotated pictures, video consultation requests and immediate scan requests.

If you want to share the morphing video (eg. on social media or with another practitioner, etc) you can right click on the video and select 'save image as' to save it to your desktop.

Schedule patient messages based on treatment time frame:

Access this feature by going to Protocols > (Your protocol of choice) > Timeframe > Days after start of monitoring > Reminder.

You can set up as many of these reminders as you like and there is no maximum to the number of days you can enter.

The time of day the message will be sent to the patient depends on the notification time they set up on their own app.

Use this feature to schedule patient appointments on certain dates (i.e. IPR, whitening, attachments) or simply to send reminders or encouragements.

Tutorial video: https://dental-monitoring.com/timeframe

Send detailed, patient-specific instructions to team:

From any patient profile, select New actions > Send instructions to the team. Type your message and set the priority level.

Your message will immediately appear in the team’s notification center as a “team instruction” attached to a specific patient's profile.

Use this feature to inform your team to complete patient-related tasks (i.e. to call a patient and schedule an appointment).

Tutorial video: https://dental-monitoring.com/instructions-team

You can now choose to be alerted, or trigger a message to the patient, when their patient reaches a certain aligner number.

Please watch this tutorial video to learn more about this feature

Today we have launched a new feature in your Dental Monitoring dashboard, called QUICKSTARTS. It allows you to save your most frequently used combination of Monitoring Plan, Protocol, and Treatment type, and apply it to your patients with one click, offering a more efficient management of patients.

Click here to watch the tutorial video

#1 – Photo Monitoring Light is available.

Maintain patient care during the worldwide pandemic with Photo Monitoring Light. No AI, no protocol, fast-track onboarding.

Here is a short tutorial video.

#2 – SmileMate Virtual Consultation is available.

Check how you can benefit from a SmileMate Virtual Consultation during the pandemic.

#3 – Direct Messaging for everyone.

Patients can contact their dental professional from their mobile app. The option is activated by default and is now fully part of our remote monitoring experience.

#1 – You can keep track of which patient has a ScanBox.

On the patient’s card, click “Add a ScanBox”.

The picture of the ScanBox will be displayed below the patient’s profile picture.

Once your patient has effectively taken a first scan with his ScanBox, the ScanBox will show as “activated” on the dashboard. Before this, it shows as “not used, yet”.

If the patient doesn’t need the ScanBox anymore, click on “Return the ScanBox”. You can add a message as a reminder to your patient to bring the ScanBox for his next appointment.

#1 – Force GO for aligner patients.

You want an aligner patient to receive a GO, no matter what is detected on his next Scan. Go to the patient’s card, and click on “Force GO”.

This action can be cancelled at any time by clicking on “Cancel force GO”.

#1 – You can now create your own GO, NO-GO or GO-BACK instructions.

When you create a patient message in the group Aligners, simply select the instruction type for your message.

If you want to create a simple message, leave the instruction type set to “No instruction”.

#2 – Patient reminders have been updated to improve patient engagement and to ensure the scan is taken as soon as possible.

When the scan is due:

When the scan is late:

#1 – You can now pause a monitoring until a given date. The monitoring can be resumed anytime it is needed.

#2 – You can congratulate your braces patients when everything is going well with their treatment.

#3 – You can order the Scanbox in the shop, and cheek retractors in various sizes and quantity.

#4 – A new demo patient has been shared to all doctors. This patient with aligners is accessible in the “Shared with me” tab.

#1 – You can take notes about patients: date of the next appointment, the patient is on holidays, waiting for refinement… or anything you might need!

Patients start with empty notes. You can first write notes in the “Notes” tab, in the patient’s profile.

Notes will then be visible next to the patient’s avatar in lists.

Pointing the mouse on the text bubble will display the notes.

#2 – Aligner numbers are visible on the patient’s timeline where you can navigate scans. A red square is a NOGO, a green circle is a GO.

#1 – Some resources have been moved from the “Resources” tab and are now in the Help Center. This includes:

#1 – When uploading an avatar for a patient, you can now rotate the picture directly from the upload dialog.

#bugfix – In protocols, some patient messages or team instructions could be duplicated if the “save” button was clicked twice. It’s fixed now.

#1 – Text fields in patient messages and team instructions libraries automatically expand on focus for better readability

#2 – When a new patient's avatar is uploaded, the older avatar doesn’t show up anymore.

#3 – DM Scans are now independent of the date/time of the patient’s smartphone.

#1 – You can use emojis everywhere on your dashboard and in patient/team messages.

#1 – The Help Center is now accessible in French, German, Japanese, Italian and Spanish.